If you find a price lower than our best available price, we will match that price.
1. You must find a lower publicly available rate on a non-Resorts World Genting's booking
channel/websites for the same room type, at the same hotel, with the same dates
and length of stay and same number of guests.
2. You must complete and submit a Claim Form to
email@example.com. A claim form may be rejected if it is incomplete, is
submitted in an unsupported language, or concerns a non-Resorts World Genting's
3. The claim form must be submitted within 24 hours after making your reservation and
at least 24 hours before the standard check-in time.
4. The same room type, at the same hotel, with the same dates and length of stay and
same number of guests, must be available for purchase at the lower rate when we
validate your claim.
5. You may only submit one claim for each stay.
6. Rate comparisons will be made net of taxes, gratituituies, service charges, early
departure fees, or other fees and incidental charges.
7. If we verify the availability and eligibility of the lower rate, we will match the
The Price Match does not apply to the following:-
1. Reservations booked through a non-Resorts World Genting's booking channel, non-permitted
or contracted third party website or any other channel.
2. Rates available on "opaque" websites where the hotel brand and specific
hotel are not known until the booking is made.
3. Hotel packages or travel packages which may include hotel, airfares, car rental,
food and beverages or other similar packages or entitlements that make comparison
not possible where the actual rate of the room could not be verify or identify.
4. Discount or negotiated rates not available to the general public, including but
not limited to the following rates: membership points or rates, corporate, government,
promotional, unpublished, senior, employee, offline wholesale/FIT and pre-paid rates
which may include electronic vouchers, bulk purchase rate, group buying sites or
other specially negotiated rates.
5.Reservations made within 24 hours of arrival that make checking of rates impossible.
6.Rate disparities due to fluctuations, rounding, or differences in the currency exchange
7. Rates that are no longer available on third party sites or channels for checking.